The service
[Company name] provides the Passhield service for organisations to manage their passwords, access and verification codes. The scope of the service depends on the plan chosen.
Account and master password
- We do not know your master password and cannot reset it. If you forget it, your account can be recovered only with your organisation's recovery kit.
- Keeping the recovery kit safe is the organisation's responsibility.
- You are responsible for actions taken with your account; tell your organisation's administrator and us if anything looks suspicious.
Acceptable use
- Use the service in line with applicable law and the terms of the services you use.
- When sharing accounts that should belong to one person (e.g. bank and government systems), following the institution's terms is the organisation's responsibility.
- To test the service's security, follow our vulnerability disclosure policy.
Ownership of data
Your data is yours. During the service and at its end, you can export vault contents and the audit log.
Termination
When an organisation is closed, its data is permanently deleted after 30 days and drops out of backups within 35 days.